Help-Fraudulent Charges

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Fraudulent Charges

GoGoCity.com is committed to protecting customers against credit card fraud. That is why we use state of the art authentication and encryption technologies to keep your credit card information confidential, but GoGoCity.com does not stop there. We also offer shoppers a special credit card purchase guarantee. GoGoCity.com will pay you back all fraudulent charges made on your credit card, which are not already covered by the issuing card company; provided, however, that the credit card information used to make illegal purchases was stolen online while you shopped at GoGoCity.com

How is your credit card information protected by GoGoCity.com?

Your credit card information is actually less likely to fall into fraudulent hands while you shop at GoGoCity.com than when you shop at your local store. GoGoCity.com utilizes digital certificates, cutting-edge encryption technology, secure commerce servers and authentication to keep your personal and credit card information secure from abuse online. GoGoCity.com uses Digital IDs provided by VeriSign, Inc., a highly respected Certification Authority. These ID’s verify the identity of the parties, shopper and merchant, involved in online credit card transactions. RSA Laboratories’ commercial encryption for U.S. export (RC4-Export, 128 bit) with 40 secret scrambles and encodes your credit card information making it indecipherable to potential abusers of your information. The GoGoCity.com's Privacy Policy also acts to protect the confidentiality and integrity of personal information you share with GoGoCity.com in order to process payment while shopping.

What steps should you take if you detect fraudulent purchases on your credit card account?

1. Check to see if they are within the last 60 days. The GoGoCity.com Safe Transaction
    Guarantee covers only those purchases made within the last 60 days.

2. Contact your credit card company immediately to receive further instructions from a Fraud
    department representative. He or she will process your claim and ascertain whether you will
    be charged a personal liability fee.

3. Check with the Fraud department representative to see if the unauthorized charges were
    incurred as a result of your shopping online at GoGoCity.com.

4. If you are charged a personal liability fee and the credit card company verifies that the
    unauthorized charges connected with the fee were incurred as a result of online shopping at
    GoGoCity.com, contact us right away.

5. Please have the following information ready:

Your name.
Daytime telephone
Billing Address.
Credit card billing statement with unauthorized charges.
Fraud verification from issuing credit card company.
A brief explanation of the circumstances surrounding the unauthorized use.

Please contact GoGoCity.com by clicking on the E-Mail Us link on the navigation bar at the top of each page.

Or contact us via U.S. mail at:

GoGoCity.com
Attn. Customer Satisfaction Center
748 S. Epperson Dr.,
City of Industry,CA91748

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Email Us

Related Topics:
Credit Card Protection
Privacy Policy