To respond to GoGoCity.com customer service, we would like our customers to use this quick response message system. So we can keep track of the CASE status or RMA status. By not using the quick response message system, service will be delayed.
FOR REPAIRS:

• You must obtain a case number in order to use our customer quick response message system.
• To obtain a case number you must fill out a RMA form which is located in the "Service" section of this site.
• After you submit your RMA form you must wait for customer service to respond to your request.
• If you have any questions after customer service has contacted you with a solution, you may contact them by using this customer quick response message system.

FOR REFUNDS:

• Submit a RMA form and you will receive a RMA number.
• Follow the instructions that will be sent to you via e-mail on how to return your merchandise.
• If your merchandise is damaged or missing parts, our customer service will send you an e-mail to notify you of this.
• You will have to respond to our customer service by using this quick response message system. If you do not use this system, your service will be delayed.
• To use the quick response message system you will need to obtain a RMA number start with "R0" and reply to our message only.